Open Settings inside Orby and confirm Screen Time access is granted, and that you've selected at least one app under Monitored Apps. Orby only measures apps you've explicitly chosen.
Adding, requesting, and accepting friends requires an active Orby Friends subscription (monthly, annual, or an eligible annual free trial). Your own orb and all personal features remain free regardless.
Make sure you're signed in to iCloud in your device Settings — Orby uses iCloud to sync friend requests and connections. Pull to refresh or reopen the Friends tab.
Manage or cancel anytime in your device Settings, under your Apple Account → Subscriptions. Deleting Orby does not cancel a subscription.
Deleting the app removes everything stored on your device. Email us with your Orby code to have your synced profile removed as well. See our Privacy Policy for details.
Email support@orbyfriends.com — include your Orby code if the issue involves friends or syncing, and we'll help.